Sending Your Fenix Flashlight For Repair
We hope that our on-line video instructions and maintenance tips have been successful in keeping your Fenix Flashlight working like new. Sometimes, however, there is a problem that can't be fixed at home. In that case, there are 5 easy steps you can take to get a repair done by a professional technician for your Fenix Flashlight:
Step 1: Confirm the Defect
Ensure that your Fenix Flashlight truly has a defect that causes a performance issue. Remember, normal wear-and-tear issues are NOT covered by this warranty, nor are problems caused by abuse!
Step 2: Prepare Your Flashlight for Shipping
Please include this number with your shipment.
- Take batteries out from your Fenix Flashlight (unless the light was sold with batteries included) and wrap it with cushioning material (bubble wrap is best). Send us ONLY the defective flashlight — unless you purchased it as a set with charger and batteries — then please include them as well.
- Customer is responsible for return shipping. Please pay the $24.95 CAD ($19.95 USD) service delivery fee below:
Service Delivery Fee
Step 3: Ship Your Flashlight
Please ensure payment of the service delivery fee is completed before shipping your flashlight. Shipments received without payment will not be processed and will be held until payment is received.
Mail your flashlight to:
Fenix Tactical, Service DepartmentRMA:
6045 Creditview Rd., Suite 333
Mississauga, Ontario L5V 0B1
Canada
Step 4: Wait for Our Reply
- Our service technicians will attempt to repair your light upon arrival. In serious cases your light will be sent to the manufacturer in China for repair.
- If out-of-warranty, Fenix Tactical will advise you of the charge to repair your Fenix Flashlight or you may choose to have the Fenix Flashlight returned to you without repair.
- The $24.95 CAD ($19.95 USD) covers shipment of a Fenix Flashlight back to you, whether a new replacement Fenix Flashlight or the Fenix Flashlight you shipped to us. It also covers all of the necessary administrative costs to process your order.
- Note that all defective merchandise that has been replaced becomes the property of Fenix Tactical and is non-returnable.
Step 5: Receive Your Package
Enjoy your repaired Fenix Flashlight!
Warranty Coverage
- Fenix Flashlights with manufacturing defects will be replaced within 15 days from the date of purchase.
- Fenix Flashlights which develop problems from normal use will be repaired free of charge within 24 months from the date of purchase.
- If any repair is required past 24 months from the date of purchase, the labour will be provided free of charge, but the price of the replacement parts will be charged.
- Fenix Tactical reserves the right to make a final determination of Warranty coverage.
QUESTIONS? For assistance, e-mail us at: info@fenixtactical.com